topic How do I find out if a payg sim is still in service in Pay as you go

How do I find out if a payg sim is still in service

Nealy — Thu, 29 Sep 2022 12:41:01 GMT

Re: How do I find out if a payg sim is still in service

Leanne_T — Thu, 29 Sep 2022 13:36:49 GMT

Hi @Nealy

Thanks for coming here.

Are you able to make and receive calls when the SIM card is in a phone?

Leanne.

Re: How do I find out if a payg sim is still in service

Nealy — Thu, 29 Sep 2022 13:45:23 GMT

Hi Leanne... many thanks for your quick reply.

I'm currently in Thailand with no credit I don't want to add £5 credit if the number is no longer in service. The EE shop suggested that there was no charge for receiving txt abroad but that appears untrue.

Re: How do I find out if a payg sim is still in service

Leanne_T — Thu, 29 Sep 2022 13:48:07 GMT

Hi @Nealy

You can receive texts free.

When was the SIM card last used for any of the below chargeable activities?

Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
Topping up your account.
Buying a pack or an add-on.

After 273 days of no activity the number would be recycled and lost.

Leanne.

Re: How do I find out if a payg sim is still in service

Nealy — Thu, 29 Sep 2022 13:51:40 GMT

Thanks again Leanne for replying.... having had the new for nearly 3 months it should be in service as per your information.

Re: How do I find out if a payg sim is still in service

Leanne_T — Thu, 29 Sep 2022 13:57:00 GMT

Hi @Nealy

If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. But don’t worry; at this point it’s not too late to reinstate it – just get in touch with our Customer Care team.

Leanne.

Re: How do I find out if a payg sim is still in service

Nealy — Thu, 29 Sep 2022 14:01:11 GMT

Re: How do I find out if a payg sim is still in service

Leanne_T — Thu, 29 Sep 2022 15:08:36 GMT

Hi @Nealy

This is to send texts, please see our Roaming Costs, Help page for more details.

Leanne.

Re: How do I find out if a payg sim is still in service

XRaySpeX — Thu, 29 Sep 2022 17:12:08 GMT

No, the shop was correct. Receiving texts (& MMS) is free anywhere in the world.

Re: How do I find out if a payg sim is still in service

Jank0x — Fri, 30 Sep 2022 15:06:49 GMT

Hi!

You will receive signal from the network on your phone if the SIM card is still in service. No service = no signal.

hope this helps 😊