topic Re: In Juba South Sudan my EE PAYG not working. It does in Ethiopia next door. in Pay as you go

In Juba South Sudan my EE PAYG not working. It does in Ethiopia next door.

oarobs — Wed, 28 Sep 2022 13:22:50 GMT

Re: In Juba South Sudan my EE PAYG not working. It does in Ethiopia next door.

Chris_B — Wed, 28 Sep 2022 13:56:27 GMT

@oarobs try restarting the device.

Re: In Juba South Sudan my EE PAYG not working. It does in Ethiopia next door.

oarobs — Tue, 18 Oct 2022 12:48:35 GMT

Thanks! Tried that several times. Does anyone know if EE works at all in Juba-South Sudan so I can simply just stop trying:)

Re: In Juba South Sudan my EE PAYG not working. It does in Ethiopia next door.

Christopher_G — Tue, 18 Oct 2022 15:40:24 GMT

Hi @oarobs

Welcome to the community.

I can't see anything to say that you can't use your phone there, as long as you're within coverage. Have you tried manually selecting a network?

Roaming in South Sudan >

Chris

Re: In Juba South Sudan my EE PAYG not working. It does in Ethiopia next door.

oarobs — Thu, 20 Oct 2022 14:00:37 GMT

Thanks very much, I tried everything possible, including manually switching on and off and visited local network. I get message from manual selection that my sim card not enabled or not registered on the local network(s).

Finally I used skype to call EE customer service and guy tried his best and gave up, Told me to hold on and came back, said he consulted and that EE has no service agreement with South Sudan. I suspect he's not correct as he was a bit hesitant, and didn't just know what else to do/say.....or maybe he's right!.

Am a bit desperate as I need to use the phone for some crucial UK based stuff:)

Once again, thanks for help!