topic Unable to subscribe to packs in Pay as you go

Unable to subscribe to packs

OmarAlshehabi — Tue, 20 Sep 2022 07:59:14 GMT

I am a new EE Pay as You Go customer currently without a pack. I am trying subscribe to the new 15 pounds pack but I am unable to do so either by SMS 150 or through the website where I set up an account. On SMS 150 once I message Yes I never hear back. On my online account it's been telling me under "current pack":

System failure

We are currently experiencing difficulties loading this information, please try again later

This has been going on for two days. Id appreciate help on this before I am forced to go to a different provider. Thanks.

Re: Unable to subscribe to packs

Christopher_G — Tue, 20 Sep 2022 09:59:08 GMT

Hi @OmarAlshebabi

Welcome to the community.

I would recommend speaking to our Mobile Care team. It sounds like there may be a problem with your account.

Chris

Re: Unable to subscribe to packs

XRaySpeX — Tue, 20 Sep 2022 12:17:08 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?