topic Re: System Failure to View Current Pack in Pay as you go

System Failure to View Current Pack

syarifah — Sun, 18 Sep 2022 07:40:50 GMT

Hi. I purchased a sim card 3 days ago. I wish to view my current pack details on my app/browser. However, it has been stating "System Failure" until today. How can I fix this?

Re: System Failure to View Current Pack

Jon_K — Sun, 18 Sep 2022 09:54:33 GMT

Hi @syarifah.

Welcome to the community.

Have you set up your account online and linked your number?

Jon

Re: System Failure to View Current Pack

syarifah — Sun, 18 Sep 2022 10:45:25 GMT

Hi. Thank you.

Yes, I have set up my account online.

The image below shows the problem I'm experiencing.

Re: System Failure to View Current Pack

Jon_K — Sun, 18 Sep 2022 10:56:17 GMT

Thanks @syarifah.

I'd recommend getting in touch with our Customer Care team so they can check your account and give you an update.

Jon

Re: System Failure to View Current Pack

XRaySpeX — Sun, 18 Sep 2022 14:45:49 GMT

@syarifah : What does texting AL to 150 from it fully report verbatim (it is free)?