topic Re: Changes to my plan in Pay as you go

Changes to my plan

sandylaidlaw — Sat, 17 Sep 2022 16:23:02 GMT

I received the following text from EE

"Hi, EE here. As the UK's best network, we're always making improvements - and now we're making some technical changes that will affect your current plan. So, you'll need to move to a new plan, and possibly a new device, by 15th January 2023.

If you do move to a new plan, we'll throw in 500 texts, 500 minutes and 500MB data for free, for 7 days. If you don't, you'll still be able to call and text, but you won't be able to access the internet without WiFi. For more info, visit us in-store or give us a call on 0800 956 3090."

I am on EE pay as you go, with the £5 monthly pack. When I log in, the £5 pack still seems to be available to purchase, can anyone shed any light on why I can't continue with my current plan?

Re: Changes to my plan

Schockwave — Sat, 17 Sep 2022 16:30:18 GMT

@sandylaidlaw , how long have you had your pay as you go? It could be a legacy one, which you will have to change either you choose what they have suggested or stick with what you have and loose data and only be able to use Wifi. You can always discuss this with EE to see what they have to say and why the change.

Re: Changes to my plan

bristolian — Sat, 17 Sep 2022 16:36:56 GMT

This may be related to the pending switch-off of the 3G network. This doesn't affect 4G-devices, and 2G will continue to be available, but 3G services will cease on all UK networks over the next couple of years - EE has announced 2023 as sunset date.

https://ee.co.uk/help/help-new/network-and-coverage/coverage-and-speed/3g-plan-changes

Re: Changes to my plan

XRaySpeX — Sat, 17 Sep 2022 16:59:28 GMT

As @bristolian has referred, due to the pending switch-off of the 3G network nationwide, EE is closing its EE 3G plans (previously switched from Orange or T-M) & offering a switch to a standard EE 4G plan with the 7-day free throw-in mentioned. If you don't switch you are free to leave EE.

Depending on what type of device you have you might not not be able to go on the Net eventually when the 3G network is switched off. If you already have a 4G or 5G device you'll be OK & can safely ignore the bit about getting a new device.

Re: Changes to my plan

sandylaidlaw — Sat, 17 Sep 2022 17:55:58 GMT

Thanks for your help everyone, I spoke to a very helpful man at EE called Michael who explained the 3g thing - I didn't think I would still be on a 3g sim as my sim is relatively new, but it turns out it is. So I'm getting a new one sent out, and he said my plan should stay the same 🤞

Re: Changes to my plan

Schockwave — Sat, 17 Sep 2022 18:01:05 GMT

@sandylaidlaw , thank you for coming back and letting us know and that you got it sorted, glad we were able to help, always worth speaking to customer service, as they can see your account and that it only needs a new SIM card and you can keep your plan, which is good, so you are welcome, that is what we are here for.

Re: Changes to my plan

XRaySpeX — Sat, 17 Sep 2022 18:08:15 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Changes to my plan

Shaniidemain — Tue, 25 Oct 2022 13:10:36 GMT

I want to change my plan as I fully paid for my phone and coverage I never lost my phone. So can I take out fully covered. On go on a pay as you go plan please

Re: Changes to my plan

XRaySpeX — Tue, 25 Oct 2022 13:17:01 GMT

@Shaniidemain : You may either upgrade to a SIM-Only contract or move to PAYG with 30 days notice.

Re: Changes to my plan

James1300r — Thu, 04 May 2023 10:35:49 GMT

Wot are my lower tariff options?

Re: Changes to my plan

Schockwave — Thu, 04 May 2023 10:58:35 GMT

Hello @James1300r ,

Welcome to the community,

Are you on pay as you go or contract?

You should be able to check this out yourself, but otherwise we need more information.

If you are on an a monthly contract plan, you can only lower it once you are at the end of it, if two years, then it would be at that time up to 45 days before the end of the contract.

Re: Changes to my plan

Braga — Wed, 06 Sep 2023 19:13:59 GMT

mine is very expensive for just a few megabytes

Re: Changes to my plan

Braga — Wed, 06 Sep 2023 19:16:01 GMT

I would like to update my plan by increasing the megabytes and lowering the amount to be paid

Re: Changes to my plan

XRaySpeX — Wed, 06 Sep 2023 19:19:56 GMT

@Braga : You can't lower your payment in mid-term, only in your upgrade window from 45 days before end of term.

Re: Changes to my plan

jaxpat012 — Sat, 09 Sep 2023 12:58:48 GMT

I need to change my plan to unlimited

Re: Changes to my plan

Leanne_T — Sat, 09 Sep 2023 13:17:55 GMT

Hi @jaxpat012

Do you have a pay monthly or pay as you go account?

Leanne 🙂