topic Re: activation of old number in Pay as you go

activation of old number

akakpoa — Thu, 15 Sep 2022 16:45:45 GMT

Dear EE,

I used to have a pay as you go sim with number xxxxxxxxxxx, I have not used it for some time now because I have travelled abroad. I was wondering if this can be activated to enable me to use the service again, please.

Alfred

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: activation of old number

Schockwave — Thu, 15 Sep 2022 16:46:03 GMT

Hello @akakpoa ,

Welcome to the community,

How long is it since you used your SIM card? If it has been deactivated, you will not get it back, if it has gone into hibernation, then you can reactivate it, by ringing customer service, as after six months, it will have gone and cannot be retrieved.

Re: activation of old number

akakpoa — Thu, 15 Sep 2022 17:10:42 GMT

The phone has not been used for about 1 year now. Which means I can not get this reactivated

Re: activation of old number

XRaySpeX — Thu, 15 Sep 2022 18:18:28 GMT

After so long you've lost & can't get it back.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: activation of old number

akakpoa — Thu, 15 Sep 2022 19:29:08 GMT

Dear XRaySpex,

Thank you for the information, I really appreciate it, however, your first line reads 'After so long you've lost & can't get it back' do you mean if i made a chargeable action can I get the line back. Can you clarify this point.

Thanks

Re: activation of old number

XRaySpeX — Thu, 15 Sep 2022 19:34:39 GMT

No, it's too late. You needed to make those chargeable calls in the 1st 6 months before it went into hibernation.

Re: activation of old number

Schockwave — Thu, 15 Sep 2022 19:36:08 GMT

@akakpoa , no, you will not get it back, as it has already gone, it has been too long since you used it.

Re: activation of old number

akakpoa — Thu, 15 Sep 2022 19:46:35 GMT

Thanks, this has been helpful

Re: activation of old number

akakpoa — Thu, 15 Sep 2022 19:48:22 GMT

ooh!, That's great info

Re: activation of old number

Schockwave — Thu, 15 Sep 2022 19:49:42 GMT

@akakpoa , you are welcome, glad we were able to help.

Re: activation of old number

XRaySpeX — Thu, 15 Sep 2022 20:09:00 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.