topic Re: New debit card in Pay as you go

New debit card

MikeH5 — Tue, 06 Sep 2022 11:09:38 GMT

I have a new debit card. I'm trying to change the card on my EE account details but if I select 'remove card' I'm warned that this will cancel my monthly top up. I simply want to replace the old card with the new card and continue with the top up. How do I do this please?

Re: New debit card

James_B — Tue, 06 Sep 2022 13:16:19 GMT

Hi @MikeH5,

Welcome to the EE Community. 🙂

Don't worry, you'll be able to reactivate your recurring top up as soon as you add your new card.

James

Re: New debit card

agatawoloszyn95 — Wed, 07 Sep 2022 11:37:24 GMT

Hi- I am trying to delete the old cards from my ee to top up with a new current card

Could you please help me with this?

Re: New debit card

James_B — Wed, 07 Sep 2022 11:51:00 GMT

Hi @agatawoloszyn95,

Welcome to the EE Community. 🙂

You can manage your payment cards in My EE.

Hope this helps.

James

Re: New debit card

Gretchen1001 — Wed, 14 Sep 2022 08:37:38 GMT

Hi, I enter My EE. But I didn’t find where to cancel my payment card.

Re: New debit card

Leanne_T — Wed, 14 Sep 2022 09:13:13 GMT

Hi @Gretchen1001

You can update your card details and remove any registered cards in your My EE account > Menu > Manage Cards.

Or, please call us on 150 and the team will get the card removed for you.

Leanne.

Re: New debit card

XRaySpeX — Wed, 14 Sep 2022 20:42:59 GMT

@Gretchen1001 : Text STOP REC to 150.

Re: New debit card

Sevag — Mon, 17 Oct 2022 11:35:51 GMT

hello, how do i add a new Debit card?

Re: New debit card

James_B — Mon, 17 Oct 2022 12:00:05 GMT

Hi @Sevag,

Welcome to the EE Community. 🙂

In My EE, select Manage cards from the menu.

Hope this helps.

James

Re: New debit card

XRaySpeX — Mon, 17 Oct 2022 12:53:06 GMT

@Sevag : Just use it for "Set up Card Payments".

Re: New debit card

Bramble2302 — Sat, 29 Oct 2022 09:43:31 GMT

I have tried to edit my debit card details in 'Mange Cards@, but it only allows you to edit the card expiry date. I cannot find how to edit the long card number.

Re: New debit card

Jon_K — Sat, 29 Oct 2022 12:06:39 GMT

Hi @Bramble2302.

Are you able to remove a card and add it again with the correct number?

Jon

Re: New debit card

Bramble2302 — Sat, 29 Oct 2022 13:56:29 GMT

Log in to MyEE and click on menu, then select Account Settings. On the new page scroll down and select 'Manage Your Account'. Your current debit/credit card details will be displayed and you have the option to Edit or Remove the card details. (Editing only allows you to alter the expiry date, not a new card number!)

If you want to reinstate your card again then go to your Home Page and select 'manage payment' on your pack (I have a pay as you go account). This leads you to page to fill in all your card details (again).

Hope this helps.

Re: New debit card

cazeph — Tue, 07 Mar 2023 12:15:24 GMT

Absolutely diabolical tried so many times to put my new card details in, spoke to someone on-line ended up going instore for them to do it AND they couldnt do it either! now I am giving someone else my business

Re: New debit card

Leanne_T — Tue, 07 Mar 2023 13:22:12 GMT

I am very sorry to hear this has happened and you have left EE @cazeph

If you need any help in the future if you decide to come back to EE, please let us know.

Leanne.

Re: New debit card

Phil641 — Thu, 09 Mar 2023 08:59:18 GMT

How do I do this

Re: New debit card

James_B — Thu, 09 Mar 2023 10:04:14 GMT

Hi @Phil641,

Welcome to the EE Community. 🙂

How can we help today? Are you trying to change your direct debit details?

James

Re: New debit card

doxx — Fri, 11 Aug 2023 23:54:04 GMT

Jesus EE, There is no way to add a new card.

Your cards

You currently don't have any payment card registered.

There is no option to add a new card. Your support documentation is out of date.

Re: New debit card

Leanne_T — Sat, 12 Aug 2023 06:46:57 GMT

Hi @doxx

Do you have a pay as you go account?

Have you used the new card to make a payment previously?

Leanne.

Re: New debit card

doxx — Sat, 12 Aug 2023 09:52:48 GMT

Hi Leanne,

PAYG account, card had expired and wanted to replace. There is no menu anywhere allowing you to input a new card.

My plan expires tonight.