topic Re: Network showing, but line not working abroad in Pay as you go

Network showing, but line not working abroad

joyraymur — Tue, 13 Sep 2022 12:48:37 GMT

Hi,

Have EE pay as you go and for years the line has worked fine abroad, now not able to make or receive phone calls or text messages while in Spain, my account shows over £5 of credit.

Any reason why???

Re: Network showing, but line not working abroad

Chris_B — Tue, 13 Sep 2022 12:52:27 GMT

@joyraymur Are you getting a signal on the device? Have you tried manually searching for a network? Have you restarted the device since you got there ?

Re: Network showing, but line not working abroad

joyraymur — Tue, 13 Sep 2022 12:56:34 GMT

Yes getting signal, connected to Yoigo, no other manual settings will connect to their networks such as Vodafone/Orange etc...

Am just reading one of your posts @Chris_B that if you haven't used the sim in X number of months it could have been blocked... this could be the case (oh crumbs) its used for banking of the father in laws accounts.... what can I do???

Thanks

Re: Network showing, but line not working abroad

XRaySpeX — Tue, 13 Sep 2022 13:04:41 GMT

Your PAYG SIM could have gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Network showing, but line not working abroad

joyraymur — Tue, 13 Sep 2022 13:35:13 GMT

@XRaySpeXThanks for that... I've just done a £5 top up, Do you know how long does it take for the line to be activated, the online acc shows the extra credit to now over £10

Re: Network showing, but line not working abroad

XRaySpeX — Tue, 13 Sep 2022 13:38:25 GMT

If it's already gone into hibernation, doing a top-up now isn't going to wake it up. What matters is when did you last do a chargeable action?

Re: Network showing, but line not working abroad

joyraymur — Tue, 13 Sep 2022 13:46:44 GMT

@XRaySpeXPossibly Jan or Feb of this year, did receive a text from EE saying welcome to Spain on 10th Aug.

Re: Network showing, but line not working abroad

XRaySpeX — Tue, 13 Sep 2022 13:49:23 GMT

Then after so long it certainly has gone into hibernation but you should still have time to call CS to reactivate it.

Re: Network showing, but line not working abroad

joyraymur — Tue, 13 Sep 2022 14:29:20 GMT

Sorted...thanks all.... spoke to EE and now Re-activated.... will make more calls instead of just receiving codes

Re: Network showing, but line not working abroad

XRaySpeX — Tue, 13 Sep 2022 14:53:55 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.