topic Re: Strange problem with my sim card in Pay as you go

Strange problem with my sim card

cannonski — Thu, 08 Sep 2022 11:34:02 GMT

I have a PAYG EE Sim which is behaving strangely. I can't dial 150 from it, can't receive calls or texts. I can however make calls to other phone numbers.

I've read some forum posts that say my sim might be hibernated. Is there any way I can tell for sure, and if so, what can I do about it.

Re: Strange problem with my sim card

XRaySpeX — Thu, 08 Sep 2022 11:42:23 GMT

@cannonski : When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

However if it were hibernated you wouldn't be able to make calls.

Re: Strange problem with my sim card

cannonski — Thu, 08 Sep 2022 12:04:19 GMT

Not sure, maybe a couple of months, around that sort of timeframe.

Re: Strange problem with my sim card

XRaySpeX — Thu, 08 Sep 2022 12:12:05 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Strange problem with my sim card

cannonski — Thu, 08 Sep 2022 12:17:49 GMT

It just says 'failed to send message'. I've tried it on two different phones with the same result.

Re: Strange problem with my sim card

James_B — Thu, 08 Sep 2022 13:27:51 GMT

Hi @cannonski,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your account if you get in touch.

Thanks

James

Re: Strange problem with my sim card

cannonski — Thu, 08 Sep 2022 13:29:44 GMT

Ok thanks, I will give that a shot.

Re: Strange problem with my sim card

James_B — Thu, 08 Sep 2022 13:53:43 GMT

No problem @cannonski 🙂

James