topic Re: New user and made a mistake in Pay as you go

New user and made a mistake

KDownerx — Tue, 06 Sep 2022 16:40:38 GMT

I am new to EE and got a new iPad and got an EE payg card.

I wanted to buy one of their data packs, but accidentally bought a top up amount of £20 instead. How can I get this changed for a data pack? As it’s a data device only, so won’t make calls or send messages.

I can’t afford to waste £20 right now

tha ks

Re: New user and made a mistake

Chris_B — Tue, 06 Sep 2022 16:55:24 GMT

@KDownerx You’ll need to call customer services to see if this can be changed.

Re: New user and made a mistake

XRaySpeX — Tue, 06 Sep 2022 16:58:38 GMT

@KDownerx : There not the same thing. A top-up is just credit like the money in your pocket. You use it to buy data packs & add-ons with it.

Look at http://add-on.ee.co.uk/purchase when it's not connected to WiFi to see what data add-ons are available.

Re: New user and made a mistake

KDownerx — Tue, 06 Sep 2022 17:09:13 GMT

Really, you don’t say? Yeah, I kinda get that now.. I was looking for support and not to be mansplaned something I now know..