topic Re: Text message marketing number in Pay as you go

Text message marketing number

DAW13 — Sat, 03 Sep 2022 13:40:42 GMT

I get text message marketing offers regularly and sometimes use them when I know I'm going to be using a lot of data. However the last few times I have received these offers when I try to reply I get an error message saying that the phone number is incorrectly formated and the message is not sent. Any idea why or how to sort it?

Re: Text message marketing number

Northerner — Sat, 03 Sep 2022 14:52:08 GMT

Hi @DAW13

If you're on PAYG are you in credit?

Are the offers from EE or time limited?

Are you in the UK?

Thanks

Re: Text message marketing number

DAW13 — Sat, 03 Sep 2022 17:18:47 GMT

Hi, yup PAYG and in credit, defo from EE and in date, and yes in the UK.

Re: Text message marketing number

Christopher_G — Sun, 04 Sep 2022 07:27:47 GMT

Hi @DAW13

Welcome to the community.

I'd recommend speaking to our Mobile Care team so that they can check your account from our side.

Chris