topic Re: Pre paid sim stop auto top up in Pay as you go

Pre paid sim stop auto top up

Vonvonvon — Thu, 01 Sep 2022 13:34:31 GMT

Hey there,

I bought 2 prepaid sims to use whilst my partner and I were in the Uk and received a text about an auto renewal payment for the prepaid bundles we bought.

I don’t have access to the phone numbers anymore as we left the Uk and didn’t need them. How can I avoid the auto payment?

Thanks,

Yvonne

Re: Pre paid sim stop auto top up

Chris_B — Thu, 01 Sep 2022 13:55:18 GMT

@Vonvonvon just log into your bank account and remove the direct debit.

Re: Pre paid sim stop auto top up

XRaySpeX — Thu, 01 Sep 2022 14:01:32 GMT

@Chris_B : There are no DD's on PAYG. It'll be a recurring card payment.

@Vonvonvon : Login to your online MyEE & go to Menu > A/c Settings > Manage my Cards.