topic Re: plan activate doenst work in Pay as you go

plan activate doenst work

Vladegg — Tue, 30 Aug 2022 11:32:20 GMT

I top-up 10 pounds and cant activate plan,what i need to do?

Re: plan activate doenst work

ellen65 — Tue, 30 Aug 2022 12:11:26 GMT

Same here.

Re: plan activate doenst work

XRaySpeX — Tue, 30 Aug 2022 13:44:37 GMT

@Vladegg , @ellen65 : Where are you?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: plan activate doenst work

Vladegg — Tue, 30 Aug 2022 14:16:08 GMT

Done it and nothing

Re: plan activate doenst work

Leanne_T — Tue, 30 Aug 2022 14:40:21 GMT

Hi @Vladegg

Could you let us know what the text reply says?

Leanne.

Re: plan activate doenst work

XRaySpeX — Tue, 30 Aug 2022 14:41:49 GMT

We dunno where you are. It could make all the diff.

Re: plan activate doenst work

Vladegg — Tue, 30 Aug 2022 14:42:08 GMT

Your current balance as of today 15:14 is £10.10. Your last top up was
£10.00 on 30/08/2022 at 11:51. For more info on your packs, add-ons or free
boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to
ee.co.uk/textservices

Re: plan activate doenst work

Vladegg — Tue, 30 Aug 2022 14:44:08 GMT

I live in Ewloe, Deeside

Re: plan activate doenst work

XRaySpeX — Tue, 30 Aug 2022 14:44:11 GMT

That's not nothing!

To buy your pack text PACK10 to 150.

Re: plan activate doenst work

Vladegg — Tue, 30 Aug 2022 15:01:41 GMT

Thanks, but i sent and nothing happen again 🙂

Re: plan activate doenst work

XRaySpeX — Tue, 30 Aug 2022 15:06:18 GMT

Again, that's not nothing. It's highly informative. Why do you keep saying you get nothing when you get a positive response? That's not helping us to help you.

What does that text say at the top where we can't see?

Re: plan activate doenst work

Vladegg — Tue, 30 Aug 2022 15:20:26 GMT

I mean nothing happen, When i have sent YES

Re: plan activate doenst work

Leanne_T — Tue, 30 Aug 2022 15:21:16 GMT

Thanks @Vladegg

If you give us a call on 150, the team will help you get the pack started 🙂

Leanne.

Re: plan activate doenst work

Vladegg — Tue, 30 Aug 2022 15:26:25 GMT

I Called today. And cant find what i need.

I dont know why why ee is difficult to use, activate packs and other.

Re: plan activate doenst work

XRaySpeX — Tue, 30 Aug 2022 15:29:27 GMT

It seems you were on a legacy pre-2021 pack. If you don't top-up in time & allow it to auto renew you can't get it again.

Now that you've answered YES to the new PACK10, let's see the full response from texting AL to 150?