topic Change to pay as go in Pay as you go

Change to pay as go

Apugh — Mon, 29 Aug 2022 17:28:33 GMT

I need too change to pay as you go ,can't afford my contract

Re: Change to pay as go

XRaySpeX — Mon, 29 Aug 2022 17:31:04 GMT

@Apugh : You need to contact EE giving 30 days notice of cancellation of your mobile contract & to move it to PAYG. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

Re: Change to pay as go

Christopher_G — Tue, 30 Aug 2022 07:13:21 GMT

Hi @Apugh

Welcome to the community.

How long into your contract are you?

Chris

Re: Change to pay as go

IslandOldie86 — Thu, 06 Oct 2022 11:21:46 GMT

2 months

Re: Change to pay as go

James_B — Thu, 06 Oct 2022 12:13:14 GMT

Hi @IslandOldie86,

We understand your circumstances can change.
If you’re struggling to pay your bill, we’ll support you and discuss other ways for you to pay. Please get in touch with Customer Care to discuss this further.

James

Re: Change to pay as go

RamRod1 — Wed, 12 Oct 2022 14:14:09 GMT

I have an email from EE stating my contract was cancelled immediately after it was started

Re: Change to pay as go

RamRod1 — Wed, 12 Oct 2022 14:17:32 GMT

Why do I need to cancel a contract if the email from EE stated the contract was cancelled at the start. I can email a copy of EE email.

Re: Change to pay as go

James_B — Wed, 12 Oct 2022 14:24:24 GMT

Hi @RamRod1,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your contract if you get in touch.

Thanks

James