topic Re: Help accordion >> Pack description text -- (PAYG) in Pay as you go

Help accordion >> Pack description text -- (PAYG)

354- — Fri, 26 Aug 2022 23:14:48 GMT

(My EE Web - PAYG - Need some help accordion) In the Help >> Need some Help accordion (https://myaccount.ee.co.uk/app/packs), for the item, "What's the difference between a pack and an add-on ", the text says of up to 60GB.

When you browse to the PAYG section for a free sim >> https://shop.ee.co.uk/price-plans/free-sim?, there is no 60GB, only 100GB.

help-accordion-payg-pack-description-whatsthedifferencebetweenpackandanaddon

Re: Help accordion >> Pack description text -- (PAYG)

XRaySpeX — Sat, 27 Aug 2022 01:44:11 GMT

@354- : The MyEE Help text hasn't kept up with the strides EE has made in the last year.

The Help also say packs start at £1. They don't! it's now £5.

Re: Help accordion >> Pack description text -- (PAYG)

Leanne_T — Sat, 27 Aug 2022 06:26:07 GMT

Thanks for the feedback @354-

I will send this to the relevant team.

Leanne.

Re: Help accordion >> Pack description text -- (PAYG)

354- — Sat, 27 Aug 2022 15:38:17 GMT

Thanks - @Leanne_T & @XRaySpeX

Re: Help accordion >> Pack description text -- (PAYG)

XRaySpeX — Sat, 27 Aug 2022 15:48:07 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.