topic Re: Request for refund in Pay as you go

Request for refund

ajit22 — Fri, 26 Aug 2022 08:06:47 GMT

Hi,

This is Ajit. Last month I removed my card details from my account as I was not interested to buy 15gbp pack further. Last 23 August there was no enough credit my bank account and deduction was unsuccessful. Actually I am not interested to continue the 15 GBP pack. Therefore, I deleted my card details from my EE acvount. But you the authority how can deduct 15 gbp from my card? Is the card details is stored to you? If so, then please remove my card details and refund my 15 GBP. Thanks in advanced

Ajit

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[mod edit: removed personal details from the forum]

Re: Request for refund

Northerner — Fri, 26 Aug 2022 08:06:37 GMT

Hi @ajit22

Youll need to speak to EE CS on 150 about this issue.

Thanks

Re: Request for refund

ajit22 — Fri, 26 Aug 2022 08:30:08 GMT

Hi,
Actually I am outside the UK. I'm unable to call on 150. Would you please
give me another solution.

Re: Request for refund

Leanne_T — Fri, 26 Aug 2022 08:41:01 GMT

Hi @ajit22

Thanks for coming here.

Has the £15 been taken from your bank account?

Leanne.

Re: Request for refund

XRaySpeX — Fri, 26 Aug 2022 09:04:46 GMT

@ajit22 : To stop the recurring card payment you need to text STOP REC to 150.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Request for refund

ajit22 — Fri, 26 Aug 2022 13:06:08 GMT

Hi Leanne,
Yes 15 GBP has been taken from my bank account. Would you please remove my
card details from my ee account and refund my money.

Regards
Ajit

Re: Request for refund

Leanne_T — Fri, 26 Aug 2022 13:11:23 GMT

Hi @ajit22

Sorry we have no account access on the community to do this for you.

Please try the advice @XRaySpeX has provided.

Leanne 🙂

Re: Request for refund

XRaySpeX — Fri, 26 Aug 2022 13:11:28 GMT

I just told you how to stop using your card for paying for your pack.

PAYG credit is not refundable or transferable, except for the 1st unspent top-up.

Re: Request for refund

ajit22 — Fri, 26 Aug 2022 13:12:08 GMT

Hi,
I have already sent STOP REC to 150 and EE replied that " you don't
currently have a recurring top up set up, if you would like to set one up
reply with REC". After getting this sms I thought that recurring was
stopped. But why you deduct my money I'm astonished. Would you please help
me to refund me.
Regards
Ajit

Re: Request for refund

ajit22 — Fri, 26 Aug 2022 13:16:08 GMT

hi,
Now what can I do? Next month you will deduct money from my card?!!! But
how ? I stopped recurring service and removed my card details from my ee
account. But why do you deduct money? How can I stop this ?

Re: Request for refund

MozzaSec — Fri, 26 Aug 2022 13:20:21 GMT

@ajit22

@XRaySpeX has told you to ring customer Services on 150 from your phone or 0800 956 6000 from any other phone....As no one on here can help you...

Re: Request for refund

XRaySpeX — Fri, 26 Aug 2022 13:22:37 GMT

As you don't have a direct recurring card payment you must have set up an ad-hoc card payment. So from your online MyEE go to Menu > A/C Settings > Manage your cards & remove it.

Re: Request for refund

ajit22 — Fri, 26 Aug 2022 13:34:08 GMT

hI,
I have already removed my card. But how do you deduct money?

Re: Request for refund

XRaySpeX — Fri, 26 Aug 2022 13:46:48 GMT

As you now have neither a direct recurring card payment set up nor any card recorded to your a/c you are no danger of EE deducting any money from your a/c.

To be doubly sure you could text STOP PACK to 150 to stop your £15 pack ever recurring.

Re: Request for refund

ajit22 — Fri, 26 Aug 2022 14:10:08 GMT

Hi, I have already sent a STOP PACK to 150 and got a reply that you will
not renew the 15 GBP pack after finishing this pack. Now is it possible to
get back the refund 15 GBP as I stopped the recurring previously and
removed my card from my ee account?Regards
Ajit

Re: Request for refund

XRaySpeX — Fri, 26 Aug 2022 14:38:20 GMT

You'll need to discuss that with CS but I'd doubt it.