topic Re: £5 Everything Pack in Pay as you go

£5 Everything Pack

Candyfloss666 — Fri, 19 Aug 2022 11:49:34 GMT

Hello, I have an account with you and my daughter's number is under my account but how do I purchase a monthly pack for her mobile through my account? 🤔

Thanks in advance. 😊

Re: £5 Everything Pack

XRaySpeX — Fri, 19 Aug 2022 17:09:23 GMT

@Candyfloss666 : Switch to her account from the drop-down in the Menu of your online MyEE & then go to Packs from the Menu.

Re: £5 Everything Pack

Candyfloss666 — Wed, 24 Aug 2022 09:36:17 GMT

Thank you for responding.
The trouble I'm having with that though is, it says I have a Single User Account and there is no option to change accounts, however, her number is registered under my account, weird. Maybe I should just call EE. lol
Any further tips?

Re: £5 Everything Pack

Leanne_T — Wed, 24 Aug 2022 11:24:09 GMT

Hi @Candyfloss666

Is this happening on both your My EE app and My EE online?

Leanne 🙂

Re: £5 Everything Pack

XRaySpeX — Wed, 24 Aug 2022 13:31:25 GMT

The Single User Account is the current single a/c being shown by MyEE with its a/c no. below. Open up the "Switch accounts" drop-down below that & you will see all the other Single User Accounts together with their a/c nos. that are under this MyEE.