topic 4GEE WiFi Mini in Pay as you go

4GEE WiFi Mini

DW007 — Tue, 23 Aug 2022 09:30:54 GMT

4gee Wifi PAYG issues with buying top up data from my account, I'm either getting "403 Forbidden" error messages every time I try to login or the web page crashes every time I try and use my account credit to buy data - Is it me or does EE have a problem?

Re: 4GEE WiFi Mini

Christopher_G — Tue, 23 Aug 2022 12:06:52 GMT

Hi @DW007

Could you try on a different device or browser please?

Chris

Re: 4GEE WiFi Mini

XRaySpeX — Tue, 23 Aug 2022 13:57:30 GMT

Are you using the http://add-on.ee.co.uk/purchase page? Yes, that's been Forbidden for about 2 weeks & EE hasn't yet fixed it. Try clearing your browser's cache & cookies. That might work temporarily.

Re: 4GEE WiFi Mini

paulhannon001 — Tue, 23 Aug 2022 15:37:09 GMT

I have the same problem - I've no idea how much data is still available on my PAYG account.

Re: 4GEE WiFi Mini

Christopher_G — Tue, 23 Aug 2022 17:24:50 GMT

Hi @paulhannon001

Did you try the link that @XRaySpeX posted?

Chris

Re: 4GEE WiFi Mini

paulhannon001 — Wed, 24 Aug 2022 10:54:45 GMT

I tried the link on my wife's laptop and found the info I wanted, but still cannot get it on my own laptop.

Paul

Re: 4GEE WiFi Mini

Christopher_G — Wed, 24 Aug 2022 12:07:23 GMT

Have you tried clearing your cache and cookies, @paulhannon001?

Chris

Re: 4GEE WiFi Mini

paulhannon001 — Wed, 24 Aug 2022 13:26:58 GMT

I cleared cache and cookies progressively from last hour, 24 hours, seven days and then four weeks. I still cannot access this data page.

At this stage, I'm inclined to just leave it.

Many thanks for your help

Paul