topic Re: Unable to use PAYG credit to buy data packages in Pay as you go

Unable to use PAYG credit to buy data packages

Waltont — Sat, 20 Aug 2022 13:35:58 GMT

I was able to top up my credit, but now when I try to use that credit to purchase a pack it says "PREPAID PACKAGE ERROR" and doesn't allow me to complete the purchase. Any help would be much appreciated!

Re: Unable to use PAYG credit to buy data packages

XRaySpeX — Sat, 20 Aug 2022 13:51:17 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Unable to use PAYG credit to buy data packages

Waltont — Sat, 20 Aug 2022 15:13:08 GMT

It just says the text message is unable to send as I’ve got no data.

Re: Unable to use PAYG credit to buy data packages

XRaySpeX — Sat, 20 Aug 2022 15:15:35 GMT

You don't need data to send a text. Where are you?

Re: Unable to use PAYG credit to buy data packages

Waltont — Sat, 20 Aug 2022 16:17:08 GMT

I’m in London

Re: Unable to use PAYG credit to buy data packages

Jon_K — Sun, 21 Aug 2022 08:21:25 GMT

Hi @Waltont.

Do you have a signal on the phone?

What phone are you using?

Jon

Re: Unable to use PAYG credit to buy data packages

Waltont — Sun, 21 Aug 2022 08:39:08 GMT

Yes I have signal, and I am using an iPhone 13.

Re: Unable to use PAYG credit to buy data packages

Jon_K — Sun, 21 Aug 2022 10:06:48 GMT

Thanks @Waltont.

I'm not sure why you'd be getting this error.

I'd recommend getting in touch with our Customer Care team so they can check to see if anything on your account is causing this.

Jon

Re: Unable to use PAYG credit to buy data packages

Waltont — Sun, 21 Aug 2022 10:50:08 GMT

Thank you, I will give that a go.

Re: Unable to use PAYG credit to buy data packages

Zhang1314 — Sun, 18 Sep 2022 10:54:48 GMT

Same problem if solved? thanks