topic Re: New PAYG Number Added To My EE in Pay as you go

New PAYG Number Added To My EE

Mustafa365 — Fri, 12 Aug 2022 14:05:59 GMT

Hello, l've been managing & topping up my old mobile phone number from My EE for ages. Recently, I bought a new SIM with a new number for my new phone, and I'd like to keep both numbers & manage both from My EE. I added my new PAYG number to My EE, and this seemed to go fine, & EE sent me a code which was accepted. My problem is that having added my new number, I can still only see my old number on My EE. Is it just that it takes a little while to update, or has something gone wrong? Many thanks, James.

Re: New PAYG Number Added To My EE

XRaySpeX — Fri, 12 Aug 2022 14:50:33 GMT

In your online MyEE's Menu select another a/c from the "Switch A/c's" drop down.

Re: New PAYG Number Added To My EE

Mustafa365 — Fri, 12 Aug 2022 15:10:16 GMT

Ahhh, I didn't think to click on the little green menu tab on the left! I see now how to switch between my accounts, that's fantastic. Many thanks for your help, James.

Re: New PAYG Number Added To My EE

XRaySpeX — Fri, 12 Aug 2022 15:26:04 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.