topic Re: Messages not sending in Pay as you go

Messages not sending

ElisaSeptember — Fri, 12 Aug 2022 14:45:28 GMT

Hello I am abroad and have been since January. First time I’ve switched my phone on today. I have credit but messages won’t send. Please help with what to do!

Re: Messages not sending

Chris_B — Fri, 12 Aug 2022 14:48:11 GMT

@ElisaSeptember Your sim would of gone to hibernation due to lack of use, you have to make a chargeable call/text at least every 2 month to keep the sim activated. You will have to call customer services to see if can be reactivated. Please see THIS

Re: Messages not sending

XRaySpeX — Fri, 12 Aug 2022 14:53:34 GMT

It's gone into hibernation thro' being unused for over 6 months. Within every 180 days you needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.