topic Re: Top up SIMS data online in Pay as you go

Top up SIMS data online

jonlaurie — Thu, 26 May 2022 11:53:49 GMT

We have 48 4G routers that have been transferred to us. I need to be able to monitor the SIMs in them and top it up either remotely or automatically. At the moment, I'm told I have to call and manually get data applied for each SIM. That can't be right. Is it?

Re: Top up SIMS data online

Christopher_G — Thu, 26 May 2022 13:41:51 GMT

Hi @jonlaurie

Welcome to the community.

Are these 4G SIMs on a business account or a personal one?

Chris

Re: Top up SIMS data online

XRaySpeX — Thu, 26 May 2022 13:45:51 GMT

@jonlaurie : For each SIM:

Use Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.
Use the Text Service to buy & manage Packs.
Go to http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi will tell you your usage.
Go to http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to buy data add-ons.

Re: Top up SIMS data online

jonlaurie1 — Wed, 10 Aug 2022 15:26:18 GMT

Thanks for this. The site advises me that I have to turn wifi off and on again? Cant access the routers on these sites, so dont seem to able to transfer data top up.. maybe EE not the route to use?

Re: Top up SIMS data online

Jon_K — Wed, 10 Aug 2022 16:34:12 GMT

Hi @jonlaurie1.

You need to access the links above when you're on mobile data, not WiFi.

Can you try this?

Jon

Re: Top up SIMS data online

jonlaurie1 — Thu, 11 Aug 2022 09:04:05 GMT

Thanks Jon. It just doesn't work. I just get bounced back to a page that tells me a code has been sent to my device.

Re: Top up SIMS data online

Jon_K — Thu, 11 Aug 2022 11:05:43 GMT

Thanks @jonlaurie1.

I'd recommend getting in touch with our Customer Care team so they can check your account and help you further with this.

Jon