Why are the customer service reps so inept?

Toopie28 — Wed, 10 Aug 2022 02:00:17 GMT

I had to get in touch with EE at least 6 times during the past month. This was an order to add a top up to my data.

It's been a challenge every time.

The last time this idiotic rep did something to my account. I paid 30 pounds for a recurring 100GB Pack... it's now dissappeared from my dashboard. No refund of course.

Why are these reps given such power when they are completely inadequate and untrained??

Re: Why are the customer service reps so inept?

Leanne_T — Wed, 10 Aug 2022 07:18:05 GMT

Hi @Toopie28

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Thanks.

Leanne.

topic Re: Why are the customer service reps so inept? in Pay as you go

Why are the customer service reps so inept?

Re: Why are the customer service reps so inept?