https://community.ee.co.uk/t5/Pay-as-you-go/myee-not-letting-me-log-in/m-p/1157402#M50392 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2973007">@Deborah1967</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>It sounds like your account is stuck in a setup process loop.</P> <P>&nbsp;</P> <P>I'd recommend getting in touch with our Customer Care team so they can complete the set up for you.</P> <P>&nbsp;</P> <P>Jon</P> Fri, 05 Aug 2022 09:00:08 GMT Jon_K 2022-08-05T09:00:08Z https://community.ee.co.uk/t5/Pay-as-you-go/myee-not-letting-me-log-in/m-p/1157370#M50391 <P>keeps asking me to add a number then says already has an account . keeps going found in circles . had the app for years and never had a problem . it was working last week as i topped up . what has happened ?</P> Fri, 05 Aug 2022 07:13:06 GMT https://community.ee.co.uk/t5/Pay-as-you-go/myee-not-letting-me-log-in/m-p/1157370#M50391 Deborah1967 2022-08-05T07:13:06Z https://community.ee.co.uk/t5/Pay-as-you-go/myee-not-letting-me-log-in/m-p/1157402#M50392 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2973007">@Deborah1967</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>It sounds like your account is stuck in a setup process loop.</P> <P>&nbsp;</P> <P>I'd recommend getting in touch with our Customer Care team so they can complete the set up for you.</P> <P>&nbsp;</P> <P>Jon</P> Fri, 05 Aug 2022 09:00:08 GMT https://community.ee.co.uk/t5/Pay-as-you-go/myee-not-letting-me-log-in/m-p/1157402#M50392 Jon_K 2022-08-05T09:00:08Z