topic suspended number in Pay as you go

suspended number

Valshunk — Fri, 29 Jul 2022 19:00:15 GMT

spent hours on the phone this week to be told my pay as you go number is suspended so cannot move my number so two sim cards later with two contracts which i did not want and told me i have to ring another number to cancel what a joke anybody have Kevin Bacons number

Re: suspended number

Chris_B — Fri, 29 Jul 2022 19:06:01 GMT

@Valshunk Why was your PAYG account suspended ? And if you didn’t want the contracts why did you agree to them in the first place ? This was you who agreed to this you didn’t have too. This only comes down to you.

Re: suspended number

Valshunk — Fri, 29 Jul 2022 21:40:27 GMT

they said there was a problem with the sim so sent a new one did not agree to a £22 a month i agreed to a £10 have the email if you want to see it so still dint fix so they sent another sim today which still could not change so now 2 £22 but hay they have offered £20 credit for something ,so don't tell me i agreed to contracts that have not been in the phone THANKS

Re: suspended number

Valshunk — Fri, 29 Jul 2022 21:43:12 GMT

try 5 hours on the phone oh and you have to ring a different number that is 9 till 5 Mon to Fri

Re: suspended number

Valshunk — Fri, 29 Jul 2022 23:59:04 GMT

suspended is another word for an error in the EE network

Re: suspended number

James_B — Sat, 30 Jul 2022 08:31:00 GMT

Hi @Valshunk,

Welcome to the EE Community. 🙂

Is it the returns team you are trying to contact? You can also arrange your return online at ee.co.uk/help/help-new/general/forms/returns-form-14-days.

Hope this helps.

James