topic Can't use free boost data in Pay as you go

Can't use free boost data

calamari_fave — Thu, 28 Jul 2022 10:11:18 GMT

I have 20+ free boosts of 500mb each, on top of my 1gb pack, but I am capped at 1.3gb this month. Can someone explain this?

Re: Can't use free boost data

Jon_K — Thu, 28 Jul 2022 12:14:23 GMT

Hi @calamari_fave.

Welcome to the community.

I'd recommend getting in touch with our Customer Care team so they can check your account and see why this is happening.

Jon

Re: Can't use free boost data

calamari_fave — Thu, 28 Jul 2022 12:28:44 GMT

They said my account is capped at 1.3gb, so I can use only one 500mb boost per month, and then the boost disappears. I guess it’s 1.3gb instead of 1.5 because of inconsistent definition of mb (1024kb vs 1000kb) and rounding down?

Is this normal? I thought I would get 11+gb every month

Re: Can't use free boost data

XRaySpeX — Thu, 28 Jul 2022 16:03:31 GMT

@calamari_fave : What does texting BOOST to 150 report in full?

If those boosts were earnt on the modern PAYG packs you can't more than 6 of them @ 500MB = 3GB.

Re: Can't use free boost data

calamari_fave — Sat, 30 Jul 2022 07:16:34 GMT

I texted BOOST to 150 and got this reply:

Great news. You will get an extra 50 minutes and 11.0GB every time you buy a pack. You are also 1 more pack away from being able to add another boost. For more info go to MyEE. ee.co.uk/myee

I renewed my pack yesterday for another month, and now the website says I have 12gb left. I guess there was a bug last month and the customer service person just lied to me about how boosts work and wasted my time for two hours