topic Re: Re: Live chat in Pay as you go

Re: Live chat

masrur510 — Wed, 27 Jul 2022 22:35:06 GMT

Hello

I have just renewed my £15 pack where I was supposed to get 15 GB plus bonus 35 GB. However, my current internet data is showing only 2.1GB

Could you pls tell me how can I get my remaining data.

Thank you

Re: Re: Live chat

Jon_K — Thu, 28 Jul 2022 07:31:40 GMT

Hi @masrur510.

Welcome to the community.

Did you have some data remaining before you topped up?

Can you text BALANCE to 150 and let us know what you get back?

Jon

Re: Re: Live chat

masrur510 — Thu, 28 Jul 2022 09:26:08 GMT

Thank you for your reply.

Initially, my data was showing 2.1 GB, but now it is showing 52 GB.

Thank you

--
*xx. xxxxxx xxxxx*

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Re: Live chat

Jon_K — Thu, 28 Jul 2022 10:22:21 GMT

Thanks for letting me know, @masrur510 🙂

Re: Re: Live chat

XRaySpeX — Thu, 28 Jul 2022 15:21:17 GMT

@masrur510 : The extra 35GB kicks in as an add-on when you have used up the initial free 50MB data that it comes with.

Re: Re: Live chat

Mitkoy — Tue, 16 Aug 2022 21:22:45 GMT

Hello, i have similar problem, but i am new user, please help. Today i activate 10 pound pack, with deal that they shoud be 15gb data inside instead this 5gb becouse of promotion until September. So i top up 10 pounds but how to activate this 15gb data plan ?

Re: Re: Live chat

XRaySpeX — Tue, 16 Aug 2022 21:59:35 GMT

@Mitkoy : See the post above yours.

Re: Re: Live chat

Jon_K — Wed, 17 Aug 2022 06:49:28 GMT

Hi @Mitkoy.

Welcome to the community.

I'd recommend getting in touch with our Customer Care team so they can look into your account and help you with this.

Jon