topic Re: I top up my sim card but still haven't any credit in Pay as you go

I top up my sim card but still haven't any credit

EwaK66 — Tue, 26 Jul 2022 08:22:08 GMT

I top up my sim card but still haven't any credit and cant make a call

Re: I top up my sim card but still haven't any credit

Jon_K — Tue, 26 Jul 2022 09:55:11 GMT

Hi @EwaK66.

Welcome to the community.

How did you do your top-up?

Can you text BALANCE to 150 and let us know what you get back?

Jon

Re: I top up my sim card but still haven't any credit

XRaySpeX — Tue, 26 Jul 2022 14:18:27 GMT

Could your credit have bought your Pack? Where are you & what type of call are you trying to make?

Re: I top up my sim card but still haven't any credit

EwaK66 — Tue, 26 Jul 2022 14:54:19 GMT

I used to top up than got adds to call to eu.

Re: I top up my sim card but still haven't any credit

James_B — Tue, 26 Jul 2022 15:30:50 GMT

Hi @EwaK66,

Are you in the UK?

Which add-on did you purchase?

What response do you receive if you text balance to 150?

James

Re: I top up my sim card but still haven't any credit

EwaK66 — Tue, 26 Jul 2022 18:11:45 GMT

Your current balance as of today 19:09 is £0.02. You have 0 minutes remaining until 12/08/2022 for your EU Minutes Add-On.
You have 0 minutes remaining until 16/08/2022 for your EU Minutes Add-On. Your last top up was £5.00 on 21/07/2022 at 08:41. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: I top up my sim card but still haven't any credit

EwaK66 — Tue, 26 Jul 2022 18:12:57 GMT

I always top up using my card

Re: I top up my sim card but still haven't any credit

XRaySpeX — Tue, 26 Jul 2022 18:44:47 GMT

The EU Minutes add-on is for making calls while abroad, not for making International calls from UK to non-UK nos. Those are not included in any of your allowances.

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Re: I top up my sim card but still haven't any credit

EwaK66 — Tue, 26 Jul 2022 19:39:23 GMT

I have already call abroad add on but still cant make a call becouse havent any credit. My last top up was on 21 .07 it was 5£ but it didn't appear on my EE account

Re: I top up my sim card but still haven't any credit

Jon_K — Wed, 27 Jul 2022 07:13:35 GMT

Hi @EwaK66.

If the credit isn't appearing on your account, I'd recommend getting in touch with our Customer Care team so they can see what has happened to it.

Jon