topic Re: Can't connect to a network when abroad in the USA in Pay as you go

Can't connect to a network when abroad in the USA

jbr888 — Sat, 02 Jul 2022 15:25:56 GMT

I'm in the USA and I'm unable to connect to any network. I've tried both via Automatic Selection and manually testing all available networks (AT&T, Verizon, etc) and I either get no bars or one bar that shortly fades out. People with US phones sitting next to me are able to get connection on these networks, with 3-4 bars. I've plenty of credit on my account. Roaming is on. I have an iphone7. Thanks very much.

Re: Can't connect to a network when abroad in the USA

Chris_B — Sat, 02 Jul 2022 15:32:23 GMT

@jbr888 There is no setting you need to enable as your on PAYG. Have you restarted the device since you got there ? Is 4G enabled? You need this on and you’ll connect to AT&T

Re: Can't connect to a network when abroad in the USA

XRaySpeX — Sat, 02 Jul 2022 18:03:48 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Can't connect to a network when abroad in the USA

jbr888 — Sat, 23 Jul 2022 13:58:57 GMT

Hi thank you. Yes I’ve restarted my device, and it’s always been 4G, I’m not sure how to enable or disable it. It’s an iPhone 7.

Re: Can't connect to a network when abroad in the USA

jbr888 — Sat, 23 Jul 2022 13:59:42 GMT

Hello, yes I did use it before I left the UK, everything was working just fine

Re: Can't connect to a network when abroad in the USA

Leanne_T — Sat, 23 Jul 2022 14:06:53 GMT

Hi there @jbr888

Thanks for coming back to us.

You can find this within Settings > Mobile Data > Voice and Data, select 3G.

How long ago did you last use the SIM card to make a chargeable call, text or topped up the account?

Leanne 🙂

Re: Can't connect to a network when abroad in the USA

jbr888 — Sat, 23 Jul 2022 21:18:49 GMT

Thanks for your reply. Unfortunately this path:
Settings > Mobile Data > Voice and Data, select 3G

doesn't exist on my phone. There's no `Voice and Data' option

Re: Can't connect to a network when abroad in the USA

jbr888 — Sat, 23 Jul 2022 21:19:35 GMT

And I should have said, I've made a few chargeable texts over the past three months

Re: Can't connect to a network when abroad in the USA

Leanne_T — Sun, 24 Jul 2022 06:19:35 GMT

Thanks @jbr888

What options do you get if you go into Settings > Mobile Data?

Are you able to try the SIM card in any other phone to see if this connects?

Leanne 🙂