topic Re: Outgoing calls barred - please help! in Pay as you go

Outgoing calls barred - please help!

Ure_22 — Wed, 20 Jul 2022 04:16:15 GMT

I am a pay-as-you go customer and currently abroad and my calls are barred. The message says 'outgoing calls are currently barred on your calls' It is certainly not my handset and I have over £20 credit in my account. I see a large number of people with similar issues, EE please provide a general steps on your website for people with such issues to follow and resolve this problem. Can you help?

Re: Outgoing calls barred - please help!

Leanne_T — Wed, 20 Jul 2022 07:08:32 GMT

Hi @Ure_22

Thanks for coming here.

Did you use the SIM card in the UK to make a call or send a text on the EE network before travelling abroad?

Leanne.

Re: Outgoing calls barred - please help!

Ure_22 — Wed, 20 Jul 2022 11:21:24 GMT

Yes I did

Re: Outgoing calls barred - please help!

Ure_22 — Wed, 20 Jul 2022 11:30:32 GMT

Yes I did and the SIM was working until the handset got damaged and I switched phone.

Re: Outgoing calls barred - please help!

Leanne_T — Wed, 20 Jul 2022 11:37:15 GMT

Hi @Ure_22

Is the phone an EE device or unlocked?

When was the last time the SIM was used for a chargeable call, text or topped up?

Leanne.

Re: Outgoing calls barred - please help!

Ure_22 — Wed, 20 Jul 2022 11:44:03 GMT

Have two handset both unlocked to use any SIM, can receive text messages/notifications, topped up yesterday

Re: Outgoing calls barred - please help!

Ure_22 — Wed, 20 Jul 2022 12:00:47 GMT

I tried to make a call now and it says "3UT1 outgoing calling is currently disabled on your phone, please call client care at *611 for more information. *611 doesn't exist. This is a very frustrating experience

Re: Outgoing calls barred - please help!

Leanne_T — Wed, 20 Jul 2022 12:01:23 GMT

Hi @Ure_22

How long ago was the previous top up before yesterday?

Leanne 🙂

Re: Outgoing calls barred - please help!

Ure_22 — Wed, 20 Jul 2022 12:13:24 GMT

The last top up before yesterday was on March 14, 2022 topped up £20

Re: Outgoing calls barred - please help!

Leanne_T — Wed, 20 Jul 2022 12:37:03 GMT

Thanks @Ure_22

In this case, I would suggest getting in touch with our mobile care team by calling +44 7953966250 from any other phone and the team will help you get this looked into.

Leanne.

Re: Outgoing calls barred - please help!

Ure_22 — Wed, 20 Jul 2022 14:13:24 GMT

Will do. Thanks

Re: Outgoing calls barred - please help!

Leanne_T — Wed, 20 Jul 2022 14:14:29 GMT

No problem @Ure_22

Leanne 🙂