topic Re: Direct card payments in Pay as you go

Direct card payments

Cragrats — Wed, 13 Jul 2022 18:09:42 GMT

New to EE. I’ve been trying to set up a direct card payment - going round in circles for past hour! I can’t find where to choose a package and enter bank details. Help please.

Re: Direct card payments

XRaySpeX — Wed, 13 Jul 2022 18:25:15 GMT

On the home screen of your online MyEE under Menu > My EE Mobile you will find "Set Up Card Payments".

Re: Direct card payments

Chris_B — Wed, 13 Jul 2022 19:11:42 GMT

@Cragrats Click the 3 lines top left of the screen.

Re: Direct card payments

Cragrats — Wed, 13 Jul 2022 19:19:36 GMT

Thanks for your response. I’ve been there several times but it just tells me “about” packs and will not let me choose one or set up payment.
Thanks

Sent from my iPhone

Re: Direct card payments

XRaySpeX — Wed, 13 Jul 2022 20:18:24 GMT

Show an image of the page you are looking at.

Re: Direct card payments

Leanne_T — Thu, 14 Jul 2022 07:08:19 GMT

Morning @Cragrats

Welcome to EE and the community.

Just to check, are you using the My EE app or logged into your account online?

Thanks 🙂

Leanne.

Re: Direct card payments

Cragrats — Thu, 14 Jul 2022 07:55:36 GMT

Thanks for your response. I’m using the MyEE app.
Cragrats

Sent from my iPhone

Re: Direct card payments

Leanne_T — Thu, 14 Jul 2022 07:58:15 GMT

Hi @Cragrats

Can you log into your My EE account online and follow the steps @XRaySpeX has provided?

Leanne 🙂

Re: Direct card payments

Cragrats — Thu, 14 Jul 2022 10:52:36 GMT

Hi Leanne
I’ve tried logging in on-line as you suggested but with the same result - it will not allow me to set up card payment or choose a pack. It just takes me to “Choose a pack”, without giving me that choice! I’ve also deleted and re-installed the MyEE app but it’s made no difference. Also, rather worryingly, on the app, but not on the website, I can still access my details even after I’ve logged out, and had it confirmed.
I’m not sure I’d want to give my bank details with this level of security.
Thanks for your response anyway.
Cragrat
Sent from my iPad

Re: Direct card payments

Leanne_T — Thu, 14 Jul 2022 12:30:22 GMT

Hi @Cragrats

Thanks for trying.

I would suggest giving us a call on 150 and the team will get your My EE account looked into for you.

Leanne.

Re: Direct card payments

Cragrats — Thu, 14 Jul 2022 12:43:36 GMT

Leanne
Thank you.
I have contacted Aimee, the Digital Assistant, who failed to understand the problem.
I have also rung EE for help but they couldn’t offer any solution apart from trying to sell me a pack by phone, and then they couldn’t provide the pack I wanted. And, I’m still able to access my account without logging in. Shambles! This app has serious problems.
Cragrats

Sent from my iPhone

Re: Direct card payments

Leanne_T — Thu, 14 Jul 2022 12:50:14 GMT

Hi @Cragrats

I've sent you a private message for some details.

Leanne.