topic Re: top up in Pay as you go

top up

cturton40 — Sun, 10 Jul 2022 19:59:50 GMT

just topped my daughter phone up by £20 got 10gb but no calls or txts

doi have to buy calls n txt seperatly ?

Re: top up

Chris_B — Sun, 10 Jul 2022 21:00:30 GMT

@cturton40 did you purchase a pack or a data add on ? It sounds like you just purchased a data add on and not a pack that will give you an allowance or minutes/text and data.

Re: top up

XRaySpeX — Sun, 10 Jul 2022 23:35:58 GMT

You have bought a 30-day 10GB data only add-on for £20. Had you chosen to buy a pack you would have got for £20 a 30-day pack with 30GB data, unlimited minutes & unlimited texts.

Re: top up

Leanne_T — Mon, 11 Jul 2022 06:57:03 GMT

Hi @cturton40

Thanks for coming here 🙂

If you text ALL PACKS to 150, the reply will let you know which packs are available and how to purchase this when the current pack has expired.

Calls and texts will be chargeable with the pack you have at the moment.

Thanks.

Leanne.