topic Re: Replacement SIM in Pay as you go

Replacement SIM

carrotmuseum1 — Thu, 07 Jul 2022 19:40:39 GMT

I have an old 3G Orange phone and payg sim (larger shape).

I have purchased a new 4G phone and need a new smaller size SIM. How do I acquire a replacement SIM which retains the credit from the existing SIM

Re: Replacement SIM

XRaySpeX — Thu, 07 Jul 2022 21:33:13 GMT

Orange SIMs are no longer available. You'll need to call CS to transfer you to EE & they'll send you a replacement SIM with the same no. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: Replacement SIM

Profile closed — Thu, 07 Jul 2022 21:38:55 GMT

@XRaySpeX all Orange Pay as you go customers were migrated to EE with their Orange sims they just need a replacement EE sim.

Re: Replacement SIM

XRaySpeX — Thu, 07 Jul 2022 21:44:35 GMT

When texting NUMBER to 150 what network does it say you are on?

Re: Replacement SIM

Profile closed — Thu, 07 Jul 2022 21:49:10 GMT

@XRaySpeX Orange's JT system was decommissioned and everyone was migrated to excalibur which is EE's billing system there are still people on T-Mobile plans because they were already on excalibur.

Re: Replacement SIM

XRaySpeX — Thu, 07 Jul 2022 21:53:02 GMT

@Profile closed : JT? Excalibur? Didn't understand a word of that. Is it saying anything diff from your previous post?

No harm in getting OP to check his network, is there?

Re: Replacement SIM

Profile closed — Thu, 07 Jul 2022 21:56:32 GMT

@XRaySpeX no there's no harm in checking.

Re: Replacement SIM

carrotmuseum1 — Fri, 08 Jul 2022 06:19:45 GMT

Will the replacement SIM retain the existing credit?

Can I get the new SIM from an EE shop. Is it free?

What number so phone to speak to EE if necessary?

Re: Replacement SIM

XRaySpeX — Fri, 08 Jul 2022 07:35:32 GMT

Yes, Yes & see my sig.