topic Phone usage in Pay as you go

Phone usage

shanklin1409 — Thu, 07 Jul 2022 15:33:04 GMT

I know only the last 30 days usage is currently listed on the my EE, I was wondering if there was a way to see call or text history for a longer period than that ?

Re: Phone usage

XRaySpeX — Thu, 07 Jul 2022 15:35:42 GMT

You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts. It normally takes up to a month but could take up to 3 months.

Re: Phone usage

shanklin1409 — Thu, 07 Jul 2022 16:30:18 GMT

Thank you

Re: Phone usage

XRaySpeX — Thu, 07 Jul 2022 16:58:53 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Phone usage

shanklin1409 — Fri, 08 Jul 2022 09:58:35 GMT

I have to fill out the gdpr form, hopefully it’ll be resolved