topic Re: Cant make international calls or texts in Pay as you go

Cant make international calls or texts

djb641 — Mon, 04 Jul 2022 16:42:07 GMT

I am trying to make international calla and texts after texting call abroad to 150 and topping up so I have a balance besides my pack. I have done a community search and can't find a solution.

Re: Cant make international calls or texts

Leanne_T — Mon, 04 Jul 2022 16:44:20 GMT

Hi @djb641

Thanks for coming here 🙂

What happens when you try and make the call?

Speak soon.

Leanne.

Re: Cant make international calls or texts

XRaySpeX — Mon, 04 Jul 2022 17:31:56 GMT

What do you call an "International Call"? A call from the UK to a non-UK no. or a call from abroad? Where are you when you to try to make these calls & texts?

Re: Cant make international calls or texts

djb641 — Mon, 04 Jul 2022 18:06:29 GMT

Sorry for not being clear. I am in the UK trying to call the US.

Re: Cant make international calls or texts

djb641 — Mon, 04 Jul 2022 18:08:53 GMT

Hi it says HI there it looks like you don't have enough credit to make this call right now. I do have a top up balance of 10

Re: Cant make international calls or texts

XRaySpeX — Mon, 04 Jul 2022 18:16:21 GMT

It's £1.20 / min to call a US no. from the UK at standard rates. You sure your £10 credit hasn't gone to buy your pack? What does texting AL to 150 from it fully report verbatim (it is free)?

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

Re: Cant make international calls or texts

djb641 — Mon, 04 Jul 2022 18:26:48 GMT

I did th CALL ABROAD text prior so I would get the cheaper rate so thought I would be good to go with a 10 topup

Re: Cant make international calls or texts

XRaySpeX — Mon, 04 Jul 2022 18:31:27 GMT

So, as I suspect, does your £10 credit not remain?

Re: Cant make international calls or texts

djb641 — Mon, 04 Jul 2022 18:35:04 GMT

No I have a 10 credit yet in my balance

Re: Cant make international calls or texts

XRaySpeX — Mon, 04 Jul 2022 18:40:39 GMT

How do you know?

Re: Cant make international calls or texts

djb641 — Mon, 04 Jul 2022 19:08:24 GMT

I checked the balance online.

Re: Cant make international calls or texts

XRaySpeX — Mon, 04 Jul 2022 19:12:48 GMT

Online is not always up-to-date. Do the AL text.

Re: Cant make international calls or texts

djb641 — Mon, 04 Jul 2022 19:17:51 GMT

That does say 0 but I have made no calls using the top up so did it not get credited

Re: Cant make international calls or texts

XRaySpeX — Mon, 04 Jul 2022 20:32:02 GMT

It auto bought a pack, so you've no credit to make International calls.