topic Re: Content control in Pay as you go

Content control

Fugazi — Thu, 30 Jun 2022 19:15:38 GMT

Please could someone give me specific instructions how to turn off content control on my SIM only PAYG WITHOUT just providing a link to the page that tells me how to do it?

I have logged onto MyEE and there is NOT an option to adjust content control ..or if there is it’s buried somewhere inaccessible.

I’ve been through all the menu options I can see - no joy

I sent an SMS from my router (with the SIM installed) but received a message telling me the content control was unavailable. (And I don’t think one can switch it OFF here).

I’ve phoned the technical helpline but it cost me £5 before the price cap on my mobile contract (not EE) hung up the call.

is the option to switch it off only available under certain conditions?
I’m using Chrome under iOS

thanks in anticipation - it really shouldn’t be this hard to achieve

Re: Content control

Schockwave — Thu, 30 Jun 2022 19:32:57 GMT

Hello @Fugazi ,

Welcome to the community,

As your are on pay as you go, you will have to ring customer service to get it turned off, only customers on contract can do this on their account.

It should not cost you £5 to ring customer service, you just press 150 on your keyboard, or there is a free number you can ring by clicking on the contact EE at the top of this page.

Re: Content control

Chris_B — Thu, 30 Jun 2022 19:56:22 GMT

@Fugazi To call customer services from a EE PAYG phone it’s 25p flat rate. Not sure what number you’re calling at £5 but is not EE.

You could also go to an EE store with photo ID to request content lock to be removed.

Re: Content control

XRaySpeX — Thu, 30 Jun 2022 20:09:53 GMT

@Fugazi : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content control

Fugazi — Fri, 01 Jul 2022 08:50:32 GMT

Thank you!
I will wait a while as I’m getting a pay monthly sim (the PayG sim was just to see what data rates I got before I committed)

Re: Content control

Fugazi — Fri, 01 Jul 2022 08:55:20 GMT

Hi,

my phone is on Tesco , I used that rather than EE sim as I wanted the SIM in the router when I called in case technical support needed to run any diagnostics).

I called the number on the EE site 08454123662, I was charged ‘Access charge + 7p per minute’, my 8 minute call hit my £5 cost cap , so pleased I had a cap or I don’t know how much it’d have ended up paying. I think the access charge must be £4.50 ish.

i don’t know if EE are charging that or Tesco , seems a bit steep

Re: Content control

XRaySpeX — Fri, 01 Jul 2022 10:13:56 GMT

Tesco piggy-backs on O2 not EE. That 0845 no. is a Service No. for which EE would have charged on PAYG an Access Charge of 44p / min & a Service Charge of 7p / min. which for an 8 min call add up to £4.08.

But why call EE on a Service No. when there is a perfectly good Freephone no.? That's just asking to be charged for nothing! EE does not put out an 0845 no. as its "Contact Us". Dunno where you got it from.

Re: Content control

Fugazi — Thu, 07 Jul 2022 10:51:40 GMT

Thanks for your reply. I checked with Tesco, seems they charge 55p a minute for 08 numbers (FML) plus the call charge (7p) , so a lovely 62p per minute ..lesson well and truly learned there!

I got the 0845 number from the EE web site ... if it'd have given me a freephone option I'd (obviously) have taken that - ah well , water under the bridge.

Thanks for everyone's help - much appreciated

Re: Content control

Leanne_T — Thu, 07 Jul 2022 11:08:17 GMT

Hi there @Fugazi

If you do need any help in future, please see our Contact us, Help page for all our contact numbers.

Have a lovely day 🙂

Leanne.

Re: Content control

XRaySpeX — Thu, 07 Jul 2022 12:13:39 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance.