topic Re: Pay as you go boost on Legacy tariffs in Pay as you go

Pay as you go boost on Legacy tariffs

garyfield — Tue, 21 Jun 2022 13:22:35 GMT

I have a pay as you go mobile on a tariff from 2013, it is now a low use mobile which I use abroad as the contract still gives me free roaming in the EU. I do though on occasion have to use it for a short period of time, mainly text messages. To restrict the cost I used to top up with £5 and that would give me a number of free text messages to use within a month which served my purposes. I last did this in November 2021 by talking to a person, not sure how I reached them and I got exactly what I needed. The option I can find now is that I can top up my phone using option 3 on the phone but can you confirm if the free text messages will be applied automatically as it will recognise my tariff? I have tried online chat and via 150 but I seem to end up at the same automated point of contact.

Re: Pay as you go boost on Legacy tariffs

James_B — Tue, 21 Jun 2022 16:19:04 GMT

Hi @garyfield,

Welcome back to the EE Community. 🙂

If it was a text add-on, rather than a monthly pack, it won't renew automatically.

You can purchase an add-on in My EE, by calling 150 or by texting ADD ON to 150.

Hope this helps.

James

Re: Pay as you go boost on Legacy tariffs

XRaySpeX — Tue, 21 Jun 2022 20:49:36 GMT

If you last topped-up & bought a pack in Nov. 2021, your PAYG SIM would have gone into hibernation.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.