topic Re: £5 pack in Pay as you go

£5 pack

Normstew — Sun, 03 Apr 2022 08:52:09 GMT

I am trying to purchase the £5 but every time I do I get a text tell me it wasn’t successful. I know card details are correct as was able to add £5 top up

Re: £5 pack

Jon_K — Sun, 03 Apr 2022 10:45:25 GMT

Hi @Normstew.

Welcome to the community.

Can you text Balance to 150 to check you have £5 on your account?

Jon

Re: £5 pack

Normstew — Sun, 03 Apr 2022 11:23:10 GMT

I have £5 on put that was a top up . It would let me have £5 pack

Re: £5 pack

Jon_K — Sun, 03 Apr 2022 12:12:28 GMT

Thanks @Normstew.

How are you trying to add the pack?

What reply did you get when you text Balance to 150?

Jon

Re: £5 pack

G-EH11 — Sun, 03 Apr 2022 12:17:21 GMT

Same situation as you. Credit card has worked for months, it's still valid.

The latest payment process has not gone through.

Now trying to add another card, and the interface won't save it.

Tried on mobile, tried on laptop, same unsuccessful outcome.

Very disappointing customer service.

Re: £5 pack

Jon_K — Sun, 03 Apr 2022 13:49:17 GMT

Hi @G-EH11.

Are you getting an error message when you try to add the card?

Jon

Re: £5 pack

Normstew — Sun, 03 Apr 2022 14:09:24 GMT

I get £14.50 when I text balance to 150 . Got this because I have given up trying to add a pack so will just add credit when I need it . Very poor it will not let me have a pack as it will end up costing me more money .

I am trying to add pack online and I know that my card details are correct so should work .

Re: £5 pack

G-EH11 — Sun, 03 Apr 2022 14:14:13 GMT

There is no error message.The site just moves automatically to the previous screen,and it scrolls automatically down to the 'Helpful' banner message towards the bottom of the screen.
Do I get free credit for helping with debugging one of your core interfaces?

Re: £5 pack

Jon_K — Sun, 03 Apr 2022 14:14:36 GMT

Hi @Normstew.

If you can get in touch with our Customer Care team they will be able to add a pack for you.

Jon

Re: £5 pack

Normstew — Sun, 03 Apr 2022 14:32:27 GMT

okay will try but won’t that use up credit when calling . Also site needs fixing so as you can add a pack

Re: £5 pack

Normstew — Sun, 03 Apr 2022 14:39:29 GMT

Do I have to have a £5 SIM card as the one I have is a £10 SIM card but £10 was never added on or any pack

Re: £5 pack

XRaySpeX — Sun, 03 Apr 2022 19:17:42 GMT

Text PACK05 to 150 to buy the pack with £5 of your £14.50 credit.

Re: £5 pack

DF82 — Mon, 20 Jun 2022 08:15:33 GMT

Why does EE not recognise "PACK05" ?

Re: £5 pack

Chris_B — Mon, 20 Jun 2022 08:21:16 GMT

@DF82 Do you have credit on your account to purchase the pack ? What is the error message you are getting back ?

Re: £5 pack

DF82 — Mon, 20 Jun 2022 08:23:33 GMT

Yes, I have £9 credit.

Quoted reply after sending "PACK05":

"Sorry I didn't recognise that."

Re: £5 pack

James_B — Mon, 20 Jun 2022 09:07:22 GMT

Hi @DF82,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems purchasing a pack. Please get in touch with Customer Care so a member of the team can look into this for you.

James

Re: £5 pack

feegle1 — Wed, 07 Dec 2022 14:29:13 GMT

have you tried putting in "pack 05".

i know that if you use a voucher you have to put the spaces in to get it recognised. just wondering if that may be the case here.

Re: £5 pack

XRaySpeX — Wed, 07 Dec 2022 14:46:15 GMT

@feegle1 : No, it isn't! It's "PACK05".

Re: £5 pack

Sarah387 — Tue, 09 May 2023 09:32:42 GMT

I can confirm that texting PACK05 is still not working despite it being listed after texting ALL PACKS and having sufficient credit. It doesn't seem like EE are going to fix this problem any time soon.

HOWEVER there is a simple workaround. Dial 150 from the phone you want to add the £5 pack to. You don't need to speak to anyone. Just select the automated option for packs. The £5 pack is offered. Just follow the instructions to add the pack (think I had to press press 1 on my keypad). The pack was added straight away.