topic Re: Adding a SIM to my account in Pay as you go

Adding a SIM to my account

Gherkin — Sun, 19 Jun 2022 21:20:45 GMT

Bought 2 Sims from Tescos. One for me: setup and working. Found a page on my ee account to add the number for the second sim for my daughter. Nowhere in my account is there a page for adding credit. I can only add credit to my phone number.

So attempted to create a new account to do that and can't because the number is already under another account.

How the farkgiblets do I add credit to the other Sim.

Re: Adding a SIM to my account

Katie_B — Mon, 20 Jun 2022 06:59:03 GMT

Hello @Gherkin.

Thanks for coming to the community.

Are these both pay as you go SIMS?

Please give us a call on 150 so our customer care team can help remove the number from the other account.

Katie 🙂

Re: Adding a SIM to my account

Chris_B — Mon, 20 Jun 2022 08:08:51 GMT

@Gherkin On the my EE app you need to click the 3 lines top left and then you need to click the name at the top from there you’ll see the other line on your account and you click it and then what is shown is for that number.

Re: Adding a SIM to my account

XRaySpeX — Mon, 20 Jun 2022 08:45:54 GMT

In your online MyEE you need to "Switch Account" of the Menu to the other account before you can manage the other number.