topic Re: I believe my pay as you go may be in hibernation, but I can't reach anyone. in Pay as you go

I believe my pay as you go may be in hibernation, but I can't reach anyone.

mikeyc9 — Wed, 15 Jun 2022 20:38:07 GMT

I am abroad and unable to text 150 (error - 10) or call to figure this out, but I believe my number may have gone into hibernation. I have recently topped up but still unable to call or make texts.

I was originally told by a salesman that my PAYG number would never go into hibernation, and I didn't need to top-up to keep it active, I guess he was wrong?

Is someone able to contact me by phone or email to resolve this? I am unable to dial out.

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

XRaySpeX — Wed, 15 Jun 2022 20:46:03 GMT

@mikeyc9 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

mikeyc9 — Wed, 15 Jun 2022 20:49:42 GMT

Live chat is never available, and I can't find a single contact email.

Any other solutions to talk to a human when a phone device is not working?

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

354- — Wed, 15 Jun 2022 21:30:30 GMT

There is no live chat for PAYG customers.

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

mikeyc9 — Wed, 15 Jun 2022 21:35:36 GMT

Awesome, smoke signals it is!

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

XRaySpeX — Thu, 16 Jun 2022 00:16:40 GMT

@mikeyc9 : When did you last use it for a chargeable action prior to recent top-up? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

mikeyc9 — Thu, 16 Jun 2022 20:20:09 GMT

I'm not sure. I'm fairly sure I have made a text in that time. I receive text, but cant send them out anymore.

I was told when converting my contract number to PAYG (because of moving abroad) that I wouldn't need to topup or do anything to maintain my number and keep it active.

I specifically asked and said it would be over a year until I'm back in UK, do I need to do anything to maintain the number? Will it be hibernated?

I was told no, I wouldn't need to do anything.

Now I'm unable to call or text EE to get this sorted...

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

bristolian — Thu, 16 Jun 2022 20:51:24 GMT

You can contact EE from any other phone, using 0800 0798586 or 0800 9566000

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

Leanne_T — Fri, 17 Jun 2022 07:00:14 GMT

Morning @mikeyc9

Thanks for coming back to us.

If you can give us a call from any other phone on the numbers @bristolian has provided, our pay as you go care team will help you with your account.

Thanks.

Leanne.

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

mikeyc9 — Fri, 17 Jun 2022 19:18:20 GMT

As I mentioned a few times, I can't dial out. I am on PAYG abroad too, and don't have international coverage.

Why is there no way to request a callback?

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

MozzaSec — Fri, 17 Jun 2022 19:47:08 GMT

Use skype from a laptop or your phone to call the 0800 number for free...

You only need to sign up for an account, and dont need to top up, just make sure to change the number to begin +44

Simples....

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

Chris_B — Fri, 17 Jun 2022 20:22:09 GMT

@mikeyc9 How can anyone call you if your sim has gone in to hibernation. You don’t have a signal on the device to receive a call. If customer services call you it’s still a phone call so it’ll not work.

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

mikeyc9 — Fri, 17 Jun 2022 20:28:47 GMT

Well firstly, they won't call me. That's obvious.

I do have a signal, so maybe I'm not in hibernation? Still getting code 10 error when I text though.

I will call them through Skype, thanks to the person who suggested that!

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

Chris_B — Fri, 17 Jun 2022 21:51:10 GMT

@mikeyc9 when you changed from contract to PAYG did you use that Sim card to make a call/text in the UK when on PAYG before you left the UK ?

Re: I believe my pay as you go may be in hibernation, but I can't reach anyone.

Leanne_T — Sat, 18 Jun 2022 06:10:02 GMT

Hi @Mikey9

Can you make calls? If not, do you hear an automated message?

Also, please let us know if the SIM has been used in the UK since you moved to pay as you go?

Leanne 🙂