topic Re: Porting contract number to PAYG in Pay as you go

Porting contract number to PAYG

Kitten82 — Tue, 14 Jun 2022 11:25:22 GMT

I called 150 from what is now a PAYG number to get it ported onto an existing line on my contract, got cut off during the call and now when I try to call back its saying "not registered on network". Can an EE agent please advise what to do?

Re: Porting contract number to PAYG

Chris_B — Tue, 14 Jun 2022 12:04:29 GMT

@Kitten82 does your phone show you has having a network connection?

Re: Porting contract number to PAYG

XRaySpeX — Tue, 14 Jun 2022 12:34:04 GMT

Is the PAYG no. on EE or some other network?

Re: Porting contract number to PAYG

Kitten82 — Tue, 14 Jun 2022 14:36:59 GMT

Yes, 2 bars which is good for my village believe me 😉 Did a test call & got mailbox so presume they went ahead and ported it without calling me back as both numbers are already mine & both with EE. By my reckoning I need a new SIM with the ported number on now !?! 🤔

Re: Porting contract number to PAYG

James_B — Tue, 14 Jun 2022 14:52:29 GMT

Hi @Kitten82,

Don't worry, you won't need a new SIM.

Have you had a text message to say your number is porting over to your pay monthly SIM card?

James