topic Re: 14 Day Pay as you Go in Pay as you go

14 Day Pay as you Go

schuh12 — Mon, 13 Jun 2022 11:29:45 GMT

I recently purchased the £10 pack using my credit card, however as I was not using all my allowance, I cancelled it within 10 days or so. AS I was within the cool off period, is there anything else I need to do before I get back the money as per the cool off period, or what is the procedure? And how long does it take to get a refund?

Re: 14 Day Pay as you Go

Chris_B — Mon, 13 Jun 2022 11:39:06 GMT

@schuh12 There isn’t a cooling of period for packs.

Re: 14 Day Pay as you Go

schuh12 — Mon, 13 Jun 2022 11:42:26 GMT

Are you sure? as I opted in using my credit card and got an sms saying I have a 14 day cool off period stating this

Re: 14 Day Pay as you Go

Northerner — Mon, 13 Jun 2022 12:00:46 GMT

Hi @schuh12

If you've used the pack why would you expect a refund in full for a service you have used?

Common sense really.

Thanks

Re: 14 Day Pay as you Go

Chris_B — Mon, 13 Jun 2022 12:05:22 GMT

@schuh12 Did you use any of that pack allowance? If you did there is no refunds as you’ve used or started to use the pack allowance. That’s any of that pack allowance 1 text 1 phone call or even the smallest amount of data.

Re: 14 Day Pay as you Go

XRaySpeX — Mon, 13 Jun 2022 12:31:56 GMT

Did you pay for it using direct card payments or just a one-off credit card payment?

You only get a 14-day cooling off period on using your 1st direct card payment - see How do I set up card payments for pay as you go? :

Can I get a refund if I change my mind?

You’ll have a 14-day cooling-off period from the date of your first purchase with your card to let us know that you don’t want to pay for a pack or add-on using this method.

We’ll then cancel any packs or add-ons you’ve requested via card payment, but you’ll still have to pay for any services used during your cooling-off period. If you change your mind about a pack or add-on you bought after the cooling-off period, call 150 from your EE phone