topic Classic pay as you go in Pay as you go

Classic pay as you go

Byatt60 — Sun, 12 Jun 2022 10:09:12 GMT

Hi I have a classic pay as you go contract ( credit not reduced if unused)

I am away from Wi-Fi and want to use what’s app whilst roaming abroad

in settings ‘roaming’ is on but messages are not going through

Am I missing something

thanks

Re: Classic pay as you go

Schockwave — Sun, 12 Jun 2022 11:17:13 GMT

Hello @Byatt60 ,

Welcome to the community,

You do not have a contract, it is pay as you go. To have a contract, you would be [aying a monthly amount via direct debit or credit card, pay as you go is different.

You need to make sure that you have enough credit on your account to pay for data and make sure that data is enabled, otherwise you cannot send messages, just the same as you would in the UK if away from Wifi.

Re: Classic pay as you go

XRaySpeX — Sun, 12 Jun 2022 11:48:23 GMT

@Byatt60 : Unlike calls & texts you cannot buy data direct from from your PAYG credit, even in the UK. You 1st need to buy a data add-on. Which add-on & its cost depends on where you are. Where are you?

Re: Classic pay as you go

Byatt60 — Sun, 12 Jun 2022 12:11:13 GMT

Currently in spain

i assumed as I had enough credit I could use away from Wi-Fi to what’s app and face time

thanks

Re: Classic pay as you go

XRaySpeX — Sun, 12 Jun 2022 12:25:08 GMT

As it's in the EU you can buy a UK & EU data add-on to use there. Text ADD DATA to 150 & choose 1. You might be better off buying a PAYG pack for the duration & stopping it when you return by texting STOP PACK to 150.