topic Re: got a text from 105 telling me to top up, but my ee wont recognise my mobile NO. in Pay as you go

got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

Annabellalaws — Sat, 04 Jun 2022 18:39:34 GMT

So i got a text from EE telling me i had zero credit out of the blue, i'd had 20 on the account for a while as i live in a signal black spot i'm lucky to score 1 or 2 bars most days. so i topped up, but when i get onto the site it's asking me to add my contact number, i add the number on my sim, and he keeps coming back with an error. I just had my friend call my landline to tell me he can not contact my mobile number anymore. **bleep** is going on EE 😠 and where is my missing 20 you've just stolen with my mobile number.

Re: got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

XRaySpeX — Sat, 04 Jun 2022 18:51:24 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

Annabellalaws — Sun, 05 Jun 2022 21:11:56 GMT

All texts are coming back "SMS failed to send" does not matter what number i try send them to. where i stand i get 1 to 2 bars of signal and i used to get incoming messages from this point as well. it's literally i got a message telling me i had zero credit and asking me to top up. thinking nothing of it i hopped onto my PC picked the pack i could afford that day (a 5pound one) and added it to my account, then i noticed the site was asking me for my contact number, i put in my mobile number and it just comes up "something went wrong try again later" NOW my sim is saying it's disconnected 😠 i know i had £20 unused on that number because I'd topped it up, and then never had the chance to use it due to lack of signal and folks calling me. Then i get that text message out of the blue saying i have 0 credit and now suddenly my mobile number dosn't work. 😠 i do not like being stolen from.

Re: got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

XRaySpeX — Mon, 06 Jun 2022 00:49:45 GMT

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

Re: got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

Annabellalaws — Mon, 06 Jun 2022 08:53:09 GMT

it shows me the 5 i topped up, but no sign of that sudden missing 20 or my mobile number. here's the screen shots. the what happens when i try to add my number and the credit you wanted to know about. its like that 1 text i got the other day made everything go poof.

Re: got a text from 105 telling me to top up, but my ee wont recognise my mobile NO.

Christopher_G — Mon, 06 Jun 2022 11:13:06 GMT

Hi @Annabellalaws

I would suggest speaking to our Mobile Care team so that they can look into this for you. Hopefully they can find out what's happened.

Chris