topic sim missing - how to get a copy in Pay as you go

sim missing - how to get a copy

es9 — Mon, 06 Jun 2022 09:55:33 GMT

Hi there, I need your help!

I lost my SIM card, and I am traveling now - how I can order the SIM card to my home in UK or can I Get eSim online?

thanks for answer

Katie_B — Mon, 06 Jun 2022 10:15:03 GMT

Hello @es9.

Thanks for coming to the community.

Are you currently abroad?

Our customer care team can order a replacement to your home address.

Katie 🙂

es9 — Mon, 06 Jun 2022 10:26:33 GMT

thank you for your quick answer.

Yes I am already abroad and it seems that my number is not working anymore.

I do not know what to do in case of these situation.

I am using the same email and home address like before. Can I order copy on my uk address?

Katie_B — Mon, 06 Jun 2022 10:34:19 GMT

Hello @es9.

Could I confirm you are a pay as you go user?

Was your number working OK at first?

How long have you been abroad?

Katie 🙂