topic Re: I have data but nothing will stream in Pay as you go

I have data but nothing will stream

Mudshark — Sat, 04 Jun 2022 19:38:12 GMT

Hi, My data run out on my old pack so i upgraded to a new 5 gb pack . I have paid and the new pack is now registered and has updated the allowances in my account. The problem is i cannot stream or download anything unless i connect to WiFi, nothing will go via my data connection. I have restarted my phone several times and ensured that in connections the data is switched on. Any Ideas. Thanks

Re: I have data but nothing will stream

bristolian — Sat, 04 Jun 2022 20:31:19 GMT

If you text AL or BALANCE to 150, what does it report?

The text, and response, is free.

Re: I have data but nothing will stream

XRaySpeX — Sat, 04 Jun 2022 21:31:24 GMT

@Mudshark : Did you text NOW to 150 after buying the new pack?

Re: I have data but nothing will stream

Mudshark — Sat, 04 Jun 2022 21:43:28 GMT

Yes, i did txt NOW to 150 Thanks

Re: I have data but nothing will stream

Mudshark — Sat, 04 Jun 2022 21:42:22 GMT

Typing AL says i have 5.4Gb remaining until July. etc etc. Thanks

Re: I have data but nothing will stream

Mudshark — Sat, 04 Jun 2022 22:11:38 GMT

My current status. But unable to use data.

Re: I have data but nothing will stream

James_B — Sun, 05 Jun 2022 09:03:44 GMT

Hi @Mudshark,

Welcome to the EE Community. 🙂

Are you able to make calls and send texts?

James

Re: I have data but nothing will stream

Mudshark — Mon, 06 Jun 2022 08:18:41 GMT

Update: Yes I could make calls and txt, but no data action. But, today its working haven't changed a thing, the data just started to stream as normal watching YouTube and listening to the radio. Thanks to all who contributed. 🙂

Re: I have data but nothing will stream

Christopher_G — Mon, 06 Jun 2022 10:29:33 GMT

Glad it seems to have sorted itself out, @Mudshark.

Thanks for letting us know. 🙂

Chris