topic Re: Problem with a package in Pay as you go

Problem with a package

Skols89 — Wed, 01 Jun 2022 14:02:58 GMT

Hello, I would like to purchase a package for £30.
I have £30 in my account
I click on the bundle and it appears to have been purchased, but I still don't have the bundle and the money hasn't been collected.

Re: Problem with a package

XRaySpeX — Wed, 01 Jun 2022 12:02:46 GMT

@Skols89 : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Problem with a package

Skols89 — Wed, 01 Jun 2022 12:43:21 GMT

It appears that the number is inactive as I cannot send a text message.

How to activate it

Re: Problem with a package

XRaySpeX — Wed, 01 Jun 2022 12:51:32 GMT

Can you make & receive calls? Where are you?

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Problem with a package

Skols89 — Wed, 01 Jun 2022 13:00:16 GMT

I am currently in Germany, I created an account 3 weeks ago in England.
And I also cannot establish a connection

Re: Problem with a package

XRaySpeX — Wed, 01 Jun 2022 13:03:10 GMT

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Problem with a package

Skols89 — Wed, 01 Jun 2022 13:06:08 GMT

Ok thx

Re: Problem with a package

XRaySpeX — Wed, 01 Jun 2022 13:07:39 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Problem with a package

Skols89 — Wed, 01 Jun 2022 15:41:58 GMT

Sorry, I forgot to add
Making calls works without a problem I can call and receive calls only texting does not work

Re: Problem with a package

Katie_B — Wed, 01 Jun 2022 16:46:14 GMT

Hello @Skols89.

Could you please confirm if you activated and used your SIM OK in the UK first?

Katie 🙂