topic Re: Cancel credit card from pay as you go phone in Pay as you go

Cancel credit card from pay as you go phone

JudiMoore — Mon, 30 May 2022 00:13:27 GMT

I have cancelled one credit card. In the interests of speed, I set up a second, as there is (as someone else has noted) an option to add, but not to delete cards.

I cannot take the option of "150 REC" that someone suggested: which credit card would be deleted? One? Both? Or would the system just have a conniption.

So how do I delete the card that is no longer functioning?

Why is this made so difficult?

Answers to any of the above gratefully received.

Re: Cancel credit card from pay as you go phone

Leanne_T — Mon, 30 May 2022 06:58:51 GMT

Morning @JudiMoore

Thanks for coming to the community.

If you give us a call on 150 our customer care team will remove the correct card for you.

Thanks 🙂

Leanne.

Re: Cancel credit card from pay as you go phone

XRaySpeX — Mon, 30 May 2022 12:49:22 GMT

STOP REC to 150 only stops the card you are currently paying your direct card payments with.

Re: Cancel credit card from pay as you go phone

JudiMoore — Wed, 01 Jun 2022 11:59:33 GMT

So, that's a bust!

I don't know how one is supposed to get to talk to someone on 150, I was stabbing the '3' button like a mad woman and it connects to nothing.

Is there any other way of getting through, please?

Re: Cancel credit card from pay as you go phone

Katie_B — Wed, 01 Jun 2022 13:44:08 GMT

Hello @JudiMoore.

What options did you select on the automated service?

I would recommend selecting the following:

Option 1 > Option 1> Option 1 > Option 2.

Katie 🙂

Re: Cancel credit card from pay as you go phone

JudiMoore — Wed, 01 Jun 2022 17:06:03 GMT

Despite being presented, on a rolling basis, with the 'menu' of options, and selecting (as it happens) '3' (technical support) repeatedly, my selection was not recognised. Presumably there is nobody in the office. Still. And this automatic show of assistance has been left running to cover that up.

Not amused.

Since then I have tried getting through via the 'bot. That hasn't worked either.

Re: Cancel credit card from pay as you go phone

Katie_B — Wed, 01 Jun 2022 17:22:16 GMT

Hello @JudiMoore.

Have you been able to follow the selection provided?

I have tried this and connected successfully.

Katie 🙂

Re: Cancel credit card from pay as you go phone

JudiMoore — Wed, 01 Jun 2022 18:54:01 GMT

I don't know what you mean by 'the selection provided'. I tried option 3. Nothing happened. No selection was possible. I'm afraid I don't know how to put it more clearly than that. The answerphone just runs on and on and then it cuts you off.

I am glad for your success. Sadly, it does not help me.

I don't know why companies assume one has all day to play with their badly written systems. And this endless playing off of one unstaffed area (website) against another (phone), which has become so popular since covid, just isn't good enough now. If it ever was. My time is valuable. As is the time of all customers. Any customer should be able to carry out whatever transaction they need to do without being fobbed off or jumping through bizarre hoops. Why isn't EE making these sorts of decisions for itself?

I have just kicked a credit card into the long grass because of this kind of behaviour. I don't know how long companies (and government) think customers are going to put up with appalling customer service. As long as there are new customers to be had I suppose. I'll say to you "Netflix". I'll just leave that here ...

Re: Cancel credit card from pay as you go phone

XRaySpeX — Wed, 01 Jun 2022 19:10:59 GMT

@JudiMoore : Did you read:

@Katie_B wrote:

I would recommend selecting the following:

Option 1 > Option 1> Option 1 > Option 2.

posted 5 hours ago?

Re: Cancel credit card from pay as you go phone

JudiMoore — Wed, 01 Jun 2022 22:53:06 GMT

Yes, of course I did.

Of what use is that, when the options are not live/are not capable of being selected?

Enough of this nonsense.

If EE tries to take money from my cancelled card, then they will have to approach me if they want to get paid. Let them waste THEIR time for a change. I have wasted enough of mine.

Re: Cancel credit card from pay as you go phone

Leanne_T — Thu, 02 Jun 2022 16:41:40 GMT

Hi @JudiMoore

The number and options provided would transfer you to one of the team during opening hours.

You can find ways to contact us on our get in touch page here.

Thanks.

Leanne.