topic Re: iPhone 7 32gb in Pay as you go

iPhone 7 32gb

Zandra3 — Sun, 29 May 2022 13:26:24 GMT

I have just topped up my sons phone and it’s now not connecting to the internet. It’s very frustrating and we cannot find anything online to resolve this. He can make calls and send texts

Re: iPhone 7 32gb

XRaySpeX — Sun, 29 May 2022 14:26:10 GMT

@Zandra3 : Where is he?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: iPhone 7 32gb

Zandra3 — Sun, 29 May 2022 14:31:09 GMT

We get a message back saying what is in the huddle that was bought with how much data he has

Re: iPhone 7 32gb

Zandra3 — Sun, 29 May 2022 14:44:56 GMT

I’ve just realised that it’s the first top up from switching networks. Might need to phone them up incase lack of settings or something

Re: iPhone 7 32gb

354- — Mon, 30 May 2022 21:51:31 GMT

@Zandra3 - To check, are the APN settings set for EE on the Apple device itself? As you have mentioned a switch of networks? The device might still have the previous mobile network's settings?

Re: iPhone 7 32gb

XRaySpeX — Mon, 30 May 2022 21:45:11 GMT

@354- : Your link does not cover Apples.

Re: iPhone 7 32gb

354- — Mon, 30 May 2022 21:46:14 GMT

@XRaySpeX ah ok!

Re: iPhone 7 32gb

XRaySpeX — Mon, 30 May 2022 21:51:03 GMT

@Zandra3 : Would you mind answering both my Qs in post 2 exactly & not just with your own interpretation?