topic Re: Topping up but have no data added in Pay as you go

Topping up but have no data added

Brooke25 — Wed, 11 May 2022 18:19:36 GMT

Have recently topped up my phone twice but have received no data allowance. And need data to be able to work. How can I sort this out?

Re: Topping up but have no data added

XRaySpeX — Wed, 11 May 2022 18:24:38 GMT

@Brooke25 : What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Topping up but have no data added

Chris_B — Wed, 11 May 2022 18:24:48 GMT

@Brooke25 Has your credit purchased a pack yet ? or have you purchased a data bundle? Your credit can not be used to pay for data on the fly as you use data.

Re: Topping up but have no data added

Brooke25 — Thu, 12 May 2022 06:01:53 GMT

I got a normal bundle for a month and nothing has come through I have the
credit but not the data has been like this for 3 months now so should have
£30 worth or data.

Re: Topping up but have no data added

James_B — Thu, 12 May 2022 07:28:21 GMT

Hi @Brooke25,

Welcome to the EE Community. 🙂

Did you text AL to 150 as @XRaySpeX suggested?

James

Re: Topping up but have no data added

XRaySpeX — Thu, 12 May 2022 09:45:24 GMT

@Brooke25 wrote:
has been like this for 3 months now so should have £30 worth or data.

Unlikely! Packs & data add-ons only last 30 days.

AL please?

Re: Topping up but have no data added

Mart13 — Sun, 27 Aug 2023 17:58:42 GMT

How can I no credit

Re: Topping up but have no data added

XRaySpeX — Sun, 27 Aug 2023 20:03:12 GMT

@Mart13 : Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Topping up but have no data added

Snadyb123 — Tue, 05 Dec 2023 22:50:41 GMT

hi, i have added £10, then another £20, still my data wont work, i texted AL to 150, it says i have 500 mins, unlimted texts & any rolled over data, im not entirely sur ehow they make it so difficult, seem to just be throwing money away, pain in the **bleep**

Re: Topping up but have no data added

Leanne_T — Wed, 06 Dec 2023 07:26:27 GMT

Hi @Snadyb123

How much data showed remaining when you text 150?

Leanne 🙂

Re: Topping up but have no data added

GG771 — Wed, 13 Dec 2023 20:51:37 GMT

Re: Topping up but have no data added

Leanne_T — Thu, 14 Dec 2023 07:58:01 GMT

Hi @GG771

Thanks for coming here.

Do you have a query we can help you with on the community?

Leanne 🙂

Re: Topping up but have no data added

Tee56 — Sun, 18 Aug 2024 13:35:35 GMT

yes i recently topped up with a voucher twice and no data was added

Re: Topping up but have no data added

XRaySpeX — Sun, 18 Aug 2024 15:28:08 GMT

@Tee56 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Topping up but have no data added

ameliiac — Sun, 29 Sep 2024 20:26:47 GMT

yes and my data isn’t working i have £25 credit on there

Re: Topping up but have no data added

Chris_B — Sun, 29 Sep 2024 20:42:27 GMT

@ameliiac credit on the account cannot be used directly against data usage you need to purchase a data add on or a pack. Credit on your account can only be used directly against calls/texts

Re: Topping up but have no data added

DaytimeWiFi — Mon, 21 Oct 2024 17:09:12 GMT

Glad I found this conversation, as I am having the same problem.

So, am I correct in thinking that I need to set up a monthly data plan and only then I can use the credit in my account to purchase 'add-on' data, if and when required?

Re: Topping up but have no data added

XRaySpeX — Mon, 21 Oct 2024 22:34:00 GMT

@DaytimeWiFi : Not necessarily. You can buy data add-ons w/out having a 30-day pack of allowances active but you can buy bigger data add-ons if you do have an active pack, on top of the data already within the pack.

Text ALL PACKS to 150 to see what packs you may buy.